Legal & Policies

Terms & Conditions

Welcome to the official website of KIVOQ, operated by Kivoq International Pvt. Ltd.

By accessing or using this website, you agree to comply with the following Terms & Conditions. If you do not agree, please refrain from using the website.

1. Company Information

Kivoq International Pvt. Ltd.
No. 5, Old No. 95/5, 8th Main
Lakkasandra, Wilson Garden, Adugodi
Bangalore South, Karnataka, India – 560030

2. Use of Website

By using the KIVOQ website, you agree to:

• Use the website only for lawful purposes
• Provide accurate information when required
• Not attempt to disrupt or damage the website or its services

Unauthorized use of this website may give rise to a claim for damages or be a criminal offense.

3. Product Information

KIVOQ strives to ensure that product descriptions, images, and specifications are accurate. However:

• Product designs and specifications may change without notice
• Colors shown on screens may vary slightly from actual products
• Availability may vary across regions and retailers

4. Intellectual Property

All content on this website, including:

• Logos
• Product images
• Graphics
• Text
• Branding

are the property of Kivoq International Pvt. Ltd. and are protected by intellectual property laws. No content may be copied, reproduced, or distributed without written permission from KIVOQ.

5. Limitation of Liability

KIVOQ will not be liable for:

• Any indirect or consequential damages
• Loss of business or profits resulting from product use
• Website interruptions or technical errors

Products should always be used according to the provided instructions.

6. Links to Third-Party Websites

Our website may contain links to external websites. KIVOQ is not responsible for the content, policies, or practices of those websites.

7. Changes to Terms

KIVOQ reserves the right to update these Terms & Conditions at any time. Updated terms will be posted on this page.

Privacy Policy

KIVOQ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Kivoq International Pvt. Ltd. collects, uses, and protects your data.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Purchase details
• Device and browser information

This information may be collected when you:

• Visit our website
• Contact customer support
• Register a product
• Subscribe to newsletters

2. How We Use Your Information

Your information may be used to:

• Process orders and warranty requests
• Provide customer support
• Improve products and services
• Send product updates or promotional information
• Ensure website security

3. Data Protection

KIVOQ uses industry-standard security measures to protect personal information from unauthorized access, misuse, or disclosure.

4. Sharing Information

We do not sell or rent your personal information. Information may only be shared with:

• Logistics partners for product delivery
• Payment service providers
• Authorized service partners
• Legal authorities if required by law

5. Cookies

The KIVOQ website may use cookies to improve user experience and analyze website traffic. Users can disable cookies through their browser settings if preferred.

6. Your Rights

You have the right to:

• Request access to your personal data
• Correct inaccurate information
• Request deletion of personal data where legally permitted

7. Updates to Privacy Policy

KIVOQ may update this Privacy Policy from time to time. Changes will be posted on this page.

Authorized Reseller Policy

To maintain the premium quality and authenticity of KIVOQ products, Kivoq International Pvt. Ltd. sells its products only through authorized distributors and resellers.

1. Authorized Sales Channels

KIVOQ products may be sold through:

• Authorized distributors
• Authorized retail partners
• Approved e-commerce platforms
• Official brand channels

2. Unauthorized Sellers

Products purchased from unauthorized sellers may not be eligible for warranty, service, or replacement.

Customers are encouraged to purchase only from authorized KIVOQ partners to ensure:

• Genuine products
• Valid warranty coverage
• Proper after-sales support

3. Reseller Responsibilities

Authorized resellers must:

• Sell only genuine KIVOQ products
• Maintain product packaging and branding standards
• Provide valid purchase invoices to customers
• Support customers with warranty claims when required

4. Brand Protection

Resellers are not permitted to:

• Modify KIVOQ packaging or branding
• Misrepresent product specifications
• Use KIVOQ trademarks without authorization

Violations may result in termination of reseller authorization.

5. Becoming an Authorized Reseller

Businesses interested in becoming a KIVOQ Authorized Reseller may contact:
partner@kivoq.com
with details including:

• Company name
• Business location
• Distribution or retail experience
• Product categories of interest