KIVOQ Policies & Service

Returns & Replacement Policy

At KIVOQ, customer satisfaction is our priority. If you experience any issue with your purchase, we are here to help.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product is defective or not functioning
• The product was damaged during shipping
• The wrong product was delivered

Return requests must be raised within 7 days of delivery.

2. Replacement for Defective Products

If a KIVOQ product is not working during the warranty period, customers may claim replacement:

• From the original seller or retailer, or
• Through KIVOQ Customer Support

Customers must provide:

• Original purchase invoice
• Product with original packaging (if available)
• All included accessories

Once verified, the seller or KIVOQ may provide a replacement unit as per the warranty policy.

3. Conditions for Returns

Returns will be accepted only if:

• The product is in original condition
• The serial number is intact
• The product has not been physically damaged by misuse

KIVOQ reserves the right to inspect the product before approving a replacement.

4. Non-Returnable Items

Returns will not be accepted if:

• The product was damaged due to misuse or accidents
• The request is made after the return window
• The product was purchased from unauthorized sellers

5. Refund Policy

Refunds may be issued only if:

• Replacement is not available, or
• The product is confirmed defective and cannot be repaired

Refunds will be processed to the original payment method.

Shipping Policy

KIVOQ works with trusted logistics partners to ensure safe and timely delivery of products.

1. Shipping Coverage

KIVOQ products are shipped across India through authorized distributors, retailers, and e-commerce platforms.

International shipping may be available through authorized partners and distributors.

2. Order Processing Time

Orders are typically processed within: 1 – 2 business days

Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery timelines:

Delivery timelines may vary due to logistics conditions.

4. Shipping Charges

Shipping charges may vary depending on:

• Order value
• Delivery location
• Seller policies

Some retailers or platforms may offer free shipping promotions.

5. Shipping Damage

If the product arrives damaged:

• Notify the seller within 48 hours of delivery
• Share photos of the package and product
• Replacement will be arranged after verification

Service & Support

KIVOQ is committed to providing reliable customer support for all its products.

Information Required for Support

When contacting support, please provide:

• Product Model
• Serial Number (if applicable)
• Purchase Invoice
• Date and place of purchase
• Description of the issue

This helps our team resolve your request faster.

Authorized Service Assistance

For certain product categories, KIVOQ may provide support through:

• Authorized distributors
• Retail partners
• Service centers

Customers will be guided to the nearest service support option if required.